REFUND POLICY

Returns and Refunds

At Wrapped Essentials, customer satisfaction is important to us. We offer a 30-Day Return Policy for eligible non-personalized merchandise.

To request a return, please contact contact@wrappedessentials.com within 30 days of delivery and provide:

• Your name

• Order number

• Reason for the return

• Clear photographs, when applicable

Eligible returned merchandise must be unused, in its original condition, and returned according to the instructions provided by our customer service team.

Do not send merchandise back to the original shipping address. All returns must be authorized by Wrapped Essentials before shipment.

Restocking Fee

Approved returns of eligible non-personalized merchandise for reasons such as a change of mind, an incorrectly selected size, or personal preference are subject to a 30% restocking fee.

The fee is calculated using the purchase price of the returned merchandise, excluding applicable sales tax.

The restocking fee will be deducted from the eligible merchandise refund.

Restocking fees do not apply to qualifying damaged, defective, incorrectly fulfilled, or materially misrepresented products, or when prohibited by applicable law.

Return Shipping Costs

Wrapped Essentials offers free standard shipping on original purchases to eligible U.S. shipping destinations.

Customers are responsible for return shipping costs on approved non-defective returns, including returns due to a change of mind or an incorrectly selected size.

Return authorization and the designated return address will be provided by Wrapped Essentials.

We recommend using a trackable shipping service. Customers are responsible for ensuring that approved return packages reach the designated return location.

For qualifying damaged, defective, or incorrectly fulfilled orders, Wrapped Essentials will arrange an appropriate resolution without charging the customer additional shipping or restocking fees.

Personalized and Custom-Made Items

Personalized and custom-made merchandise is considered final sale and is not eligible for voluntary returns, refunds, or exchanges due to a change of mind or customer-entered personalization errors.

Exceptions apply when merchandise arrives damaged, defective, incorrectly produced or fulfilled, materially different from its description, or when a remedy is required by applicable law.

Please review names, dates, spelling, sizes, colors, and all personalization details carefully before completing your purchase.

Wrapped Essentials is generally not responsible for personalization errors entered by the customer when the item was produced according to the submitted order.

If your personalized merchandise arrives with a qualifying problem, contact contact@wrappedessentials.com with your order number, a description of the issue, and clear photographs when applicable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrectly produced or fulfilled, please contact Wrapped Essentials within 30 days of delivery, whenever possible.

Please include:

• Your name

• Order number

• Description of the problem

• Clear photographs showing the issue, when applicable

Wrapped Essentials will review your claim and coordinate with the appropriate production partner when necessary.

Depending on the circumstances, we will arrange an appropriate replacement or refund.

Customers will not be charged a restocking fee or additional shipping charges to correct qualifying production or fulfillment errors.

Do not return damaged or defective merchandise unless our customer service team provides return instructions.

Some claims may be resolved through photographs without requiring a physical return.

If a replacement is approved, Wrapped Essentials will coordinate production and shipment directly with the appropriate supplier.

The 30-day reporting period does not limit any rights or remedies required by applicable law.

Product Images and Appearance

Our products are made to order by print-on-demand production partners.

Product images may include digital mockups and are intended to illustrate the product's design and appearance.

Minor variations in color, print placement, size, and appearance may occur due to screen settings, lighting, materials, and manufacturing processes.

Certain decorative products, including jewelry dishes, may experience slight color variations during printing, finishing, or coating.

Minor production variations do not automatically indicate a defect. However, if merchandise arrives damaged, defective, incorrect, or materially different from its advertised description, please contact Wrapped Essentials for assistance.

This section does not limit any applicable consumer rights.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for reviewing and providing accurate shipping information at checkout.

Incorrect or incomplete addresses may result in shipping delays, returned packages, or additional delivery expenses.

If you discover an address error, please contact Wrapped Essentials as soon as possible.

We will make reasonable efforts to assist with address corrections when the order has not yet been processed or shipped. However, address changes cannot be guaranteed once production or shipment has begun.

When a delivery problem results from incorrect or incomplete shipping information supplied by the customer, additional shipping or handling charges may apply.

Refund or replacement eligibility will be determined based on the circumstances, carrier information, and applicable law.

Wrapped Essentials remains responsible for addressing delivery problems caused by our own errors or those of our fulfillment partners.

Returned to Sender

If an order is returned by the shipping carrier, please contact Wrapped Essentials for assistance.

We will review the reason for the return and determine the appropriate next steps.

If the package was returned because of incorrect or incomplete shipping information provided by the customer, additional shipping or handling charges may be required before reshipping.

If the return resulted from an error by Wrapped Essentials or its fulfillment partner, we will arrange an appropriate resolution without charging the customer additional shipping fees.

Any refund or reshipment will be handled according to the circumstances and applicable law.

Order Cancellations and Modifications

Because many Wrapped Essentials products are made to order, production may begin shortly after an order is placed.

Customers may request cancellation or modification within 12 hours of purchase, where applicable.

Cancellation or modification requests are not guaranteed because production may begin before the 12-hour period expires.

Once production has started, voluntary cancellation or modification may no longer be possible.

Personalized products may become ineligible for voluntary cancellation once production has begun.

These restrictions do not affect cancellation or refund rights required by applicable law, including rights arising from qualifying shipping delays or orders that cannot be fulfilled.

Shipping Delays and Undelivered Orders

Wrapped Essentials works with independent production and shipping partners to fulfill orders.

Production and shipping estimates are provided in good faith but may be affected by circumstances beyond our direct control.

If we cannot ship your order within the promised timeframe, we will provide the delay information and applicable cancellation or refund options required by law.

If no shipping timeframe was specified, applicable federal shipping rules will govern our obligations.

For qualifying unshipped orders, customers may be entitled to cancellation and a full refund.

If tracking indicates that an order was delivered but you have not received it, please contact Wrapped Essentials so we can investigate with the appropriate shipping carrier or supplier.

We will review undelivered-order claims individually and provide an appropriate resolution consistent with applicable law.

Clearance and Final Sale Items

Clearance merchandise is generally final sale and is not eligible for voluntary returns or exchanges.

However, clearance and final-sale restrictions do not apply when merchandise arrives damaged, defective, incorrectly fulfilled, materially misrepresented, or when a remedy is required by applicable law.

Return Time Limits

Eligible non-personalized merchandise must have a return request initiated within 30 days of delivery, as determined by available delivery records.

Customers must contact Wrapped Essentials for authorization and return instructions before shipping merchandise.

Requests submitted after 30 days may fall outside our voluntary return policy.

Damaged, defective, incorrect, or undelivered-order claims will be reviewed according to the circumstances and applicable law.

Nothing in this policy limits consumer rights or remedies that cannot legally be excluded.

Refund Processing

Once an authorized return has been received and inspected, Wrapped Essentials will review the item and notify the customer of the refund decision.

Approved refunds will be issued to the original payment method, unless otherwise required by law or the payment provider.

For eligible change-of-mind returns, the applicable 30% restocking fee will be deducted from the merchandise refund.

Applicable taxes will be adjusted as required by law.

After a refund has been issued, it may take approximately 5–10 business days for the funds to appear, depending on the payment provider and financial institution. Processing times may vary.

Refunds required by law will be handled within the applicable legal deadlines.

Contact Us

For questions about returns, refunds, damaged merchandise, replacements, or order cancellations, please contact:

Wrapped Essentials — Customer Support

Email: contact@wrappedessentials.com

Phone: 1-833-977-9090

Customer Service Hours: 7:00 AM – 3:00 PM Central Time

Customers should contact Wrapped Essentials directly regarding all order concerns. Our customer service team will coordinate with the appropriate production or fulfillment partner when necessary.